Distance Sales Agrement

Last Updated: Sep 10, 2025, 12:00 AM

1 - PARTIES

Seller/Service Provider: Prime Modality Teknoloji A.Ş. ("Prime Modality", "Seller", or "Service Provider")
Registered Address: Orhangazi Mahallesi Teknopark Caddesi No: 1/123 Merkez Düzce
Phone: 5377498189
E-mail: support@primemodality.com
Website(s): https://primod.io, https://primemodality.com

Buyer/Consumer: The natural person or legal entity ("Buyer" or "Consumer") who completes the online purchase on the Website.

By executing this Agreement, the BUYER agrees in advance that when s/he approves the order subject to the agreement, s/he will be under the obligation to pay the price of the order and the additional fees specified, such as tax, if any, and that he/she has been informed about this issue.


2 - DEFINITIONS

For implementation and interpretation purposes of this Agreement, the following terms shall refer to the explanations given below.

MINISTER: refers to the Republic of Turkey, Minister of Commerce, MINISTRY: refers to the Republic of Turkey, Ministry of Commerce,

LAW: refers to the Law on the Protection of the Consumer Numbered 6502, REGULATION: refers to the Distance Selling Regulation (RG:27.11.2014/29188), SERVICE: refers to the subject of any consumer transaction made or promised to be made in return for a fee or benefit, except for the supply of goods,

SELLER: refers to the company that offers goods to the consumer or any other party that acts on behalf or on account of the company offering goods within the scope of its commercial or professional activities,

BUYER: refers to a natural or legal person who buys, utilizes, or benefits from a service or goods for non-commercial or non-professional purposes,

WEBSITE: refers to the website of the SELLER,

ORDERING PARTY: refers to the natural or legal person who requests a service or goods through the website of the SELLER,

PARTIES: refers to the SELLER and the BUYER,

AGREEMENT: refers to the agreement between the SELLER and the BUYER, GOODS: refers to the movable goods that are the subject of the deal and the software, sound, image, and similar intangible goods prepared for use in the electronic environment.

3 - SUBJECT MATTER

This Agreement regulates the rights and liabilities of the Parties regarding the sales and delivery of the goods with the following properties and sale price, which the

BUYER has ordered electronically through the SELLER’s website pursuant to the provisions of the Law on the Protection of the Consumer Nr. 6502, and the Regulation on Distance Selling Agreements.

The prices listed and announced on the website are the sales prices. Announced prices and commitments shall be valid until updated and changed. Prices announced for a period shall be valid until the end of the specified period.


4 - Seller Information

Prime Modality Teknoloji AŞ - Orhangazi Mahallesi Teknopark Caddesi No: 1/123 Merkez / Düzce

537 749 81 89 info@primemodality.com


5 - Products/Services, Prices and Invoicing

The essential characteristics of the Services, subscription term (monthly/annual), usage limits, and current price including taxes (if applicable) are displayed on the checkout page and/or in the Preliminary Information Form.

Total price includes all taxes, fees and costs known at checkout. If the Services are priced in a foreign currency, the Buyer’s card issuer/bank may apply exchange rates and fees beyond Prime Modality’s control.

Invoices are issued electronically (e‑Invoice/e‑Archive where applicable) to the details provided by the Buyer. The Buyer is responsible for accurate billing information.


6 - Payment

6.1. Payments are processed by our payment service provider(s) (e.g., credit/debit card, virtual POS, 3‑D Secure, installment options where available).
6.2. The Buyer represents that they are authorized to use the selected payment method. In the event of chargebacks or payment reversals, Prime Modality may suspend the Services until the balance is cleared.
6.3. For auto‑renewing subscriptions, unless canceled before the end of the then‑current term, the subscription renews automatically under the then‑current pricing and the same payment method may be charged. The renewal terms are disclosed at checkout and in the account portal.


7 - Delivery/Performance of Digital Services

7.1. For digital Services, “delivery” means activation of access to the Service in the Buyer’s account, generally immediately after payment confirmation. No physical delivery takes place unless explicitly stated otherwise.
7.2. The Buyer will receive order confirmation and access/activation information via e‑mail and/or account notifications.
7.3. If activation is delayed due to technical reasons, Prime Modality will use reasonable efforts to resolve promptly. The Buyer shall cooperate (e.g., provide correct e‑mail, complete account verification, allow security/anti‑abuse checks).


8 - Right of Withdrawal (14 Days) and Digital Content Exceptions

8.1. General rule: The Buyer who qualifies as a consumer has the right to withdraw from this Agreement within 14 (fourteen) days without giving any reason and without paying any penalty. For services, the period starts on the date the contract is concluded; for goods (if any), it starts on the date the goods are delivered to the Buyer or a third party designated by the Buyer.
8.2. How to withdraw: The Buyer may exercise the right of withdrawal by sending an unequivocal statement (e.g., e‑mail to the support address listed in Section 1) or by using the Sample Withdrawal Form in Annex‑1. If provided through the Website, Prime Modality will promptly confirm receipt on a permanent data storage.
8.3. Refund timing and method: Upon a valid withdrawal, Prime Modality will refund all payments received (including standard delivery costs, if any) within 14 days from the date of the Buyer’s withdrawal notice, using the same payment method used for the initial transaction, unless otherwise expressly agreed.
8.4. Buyer’s obligations upon withdrawal: For goods (if any), the Buyer must return the goods to the designated return carrier or to Prime Modality within the statutory period. For digital Services, the Buyer must cease use, delete credentials, and not access the Services after withdrawal takes effect.
8.5. Pro‑rata deduction where service begins upon request: If the Buyer explicitly requests that a service begin before the 14‑day period ends, and later exercises the right of withdrawal before completion of the service, Prime Modality may deduct a pro‑rata amount corresponding to the Services provided up to the time of withdrawal.

8.6 - Exceptions where withdrawal does not apply (digital content/services)

Without prejudice to mandatory consumer protections, the right of withdrawal does not apply to distance contracts including but not limited to:

  • Digital content not supplied on a tangible medium if performance has begun with the Buyer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost.

  • Service contracts for which the performance has begun with the Buyer’s prior express consent before the withdrawal period expires.

  • Goods prepared in line with the Buyer’s personal needs, goods not suitable for return due to health/hygiene if protective elements are unsealed, perishable goods, mixed goods inseparable by nature, and other statutory exceptions applicable at the time of purchase.

Consent Box Text (example): “I request immediate access to the digital Service before the 14‑day withdrawal period ends and acknowledge that I will lose my withdrawal right once the Service begins.”


9 - Cancellation, Refunds, and Downgrades (Commercial Policy)

9.1. Outside statutory withdrawal scenarios, Prime Modality may (at its discretion) offer refunds, credits, or plan downgrades as a goodwill or commercial policy; any such policy in effect will be displayed on the Website or in the Buyer’s account and may be updated from time to time.
9.2. Usage‑based charges already incurred before cancellation are non‑refundable unless required by law.


10 - Account Security and Acceptable Use

10.1. The Buyer is responsible for maintaining the confidentiality of account credentials and for all activities under the account.
10.2. The Buyer agrees not to: (a) use the Services to violate laws or third‑party rights; (b) reverse engineer, copy, or create derivative works beyond the license granted; (c) circumvent security controls; (d) interfere with system integrity or performance; or (e) share access except as permitted by the applicable plan.
10.3. Prime Modality may suspend or terminate access in case of suspected breach, fraud, or security risk, with notice where practicable.


11 - Service Availability and Modifications

11.1. Prime Modality will use commercially reasonable efforts to keep the Services available. Maintenance windows, force majeure, and third‑party service disruptions may affect availability.
11.2. Features, plans, and pricing may be updated; material adverse changes to paid Services will be communicated in advance where feasible. If the Buyer does not agree, the Buyer may cancel before the change becomes effective.


12 - Personal Data and Privacy

12.1. Prime Modality processes personal data in accordance with applicable data protection laws. Details are provided in the Privacy Notice available on the Website.
12.2. For business (B2B) Buyers, the parties may enter into additional data processing terms if the Buyer acts as a controller and Prime Modality acts as a processor with respect to specific datasets.


13 - Intellectual Property

All intellectual property rights in and to the Services, software, documentation, and content are owned by Prime Modality or its licensors. No rights are granted except as expressly set out in this Agreement or applicable license terms.


14 - Governing Law and Dispute Resolution

14.1. Consumers: This Agreement is governed by Turkish law. For consumer disputes, the Buyer may apply to the Consumer Arbitration Committees and Consumer Courts within the statutory monetary limits and jurisdiction rules.
14.2. Non‑consumer (B2B) Buyers: The parties irrevocably submit to the exclusive jurisdiction of the Istanbul (Central) Courts and Enforcement Offices.


15 - Notices

Notices under this Agreement may be sent via e‑mail to the addresses listed in Section 1 or via the account portal. Contract confirmations and withdrawal acknowledgments will be provided on a permanent data storage.


16 - Miscellaneous

16.1. If any provision is held invalid, the remaining provisions remain in full force and effect.
16.2. No waiver shall be effective unless in writing.
16.3. The headings are for convenience only and do not affect interpretation.
16.4. In case of conflict between this Agreement and the Preliminary Information Form, mandatory consumer law prevails and Buyer‑favorable interpretations apply for consumers.


ANNEX‑1 — Sample Withdrawal Form

(Complete and send this form only if you wish to withdraw from the Agreement within the statutory period.)

  • To: Prime Modality Teknoloji A.Ş.,

  • I/We hereby notify that I/We withdraw from the distance contract regarding the sale of the following goods/services:

    • Order/Invoice No: [●]

    • Order Date / Delivery (Activation) Date: [●] / [●]

    • Product/Service: [●]

  • Name of Buyer(s): [●]

  • Address of Buyer(s): [●]

  • Signature of Buyer(s) (only if this form is notified on paper): [●]

  • Date: [●]


ANNEX‑2 — Model Consent for Immediate Performance (Digital Services)

“I request immediate access to the digital Service before the 14‑day withdrawal period ends and acknowledge that I will lose my statutory withdrawal right once the Service begins.”


Contact

For any questions about this Agreement, please contact [email protected] or use the contact options on https://primod.io.

Don't hesitate to contact us if you have any questions.

  • Via Email: support@primemodality.com